HP Hewlett Packard Printer T3204 User Manual

R
Operator's Guide  
T3204 and T3304 Series Label Printers  
LP+t, IGP/PGL & IGP/VGL  
 
T3204 and T3304 Series Label Printers  
LP+t, IGP/PGL & IGP/VGL  
Operator's Guide  
P/N 136578–001, Rev B  
 
FCC Warning and Trademarks  
US and CANADA Radio Interference Note  
This device complies with Part 15 of the FCC Rules. Operation is subject to  
the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Properly shielded and grounded cables and connectors must be used in  
order to meet FCC emission limits. The manufacturer is not responsible for  
any radio or television interference caused by using other than  
recommended cables and connectors or by unauthorized changes or  
modifications to this equipment. Unauthorized changes or modifications  
could void the user’s authority to operate the equipment.  
The input/output (I/O) cable must be shielded for the printer to comply with  
FCC rules and regulations Part 15 governing the radiation limits for Class “A”  
equipment.  
This digital apparatus does not exceed the Class A limits for radio noise  
emissions from a digital apparatus set out in the radio interference regulations of  
the Canadian Department of Communications.  
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant  
les limites applicables aux appareils numériques de la Classe A prescrites dans  
le règlement sur le brouillage radioélectrique émis par le Ministère des  
Communications du Canada.  
WARNING  
This is a Class A product. In a domestic environment this product may cause  
radio interference in which case the user may be required to take adequate  
measures.  
 
Printronix, Inc. makes no representations or warranties of any kind regarding  
this material, including, but not limited to, implied warranties of  
merchantability and fitness for a particular purpose. Printronix, Inc. shall not  
be held responsible for errors contained herein or any omissions from this  
material or for any damages, whether direct, indirect, incidental or  
consequential, in connection with the furnishing, distribution, performance or  
use of this material. The information in this manual is subject to change  
without notice.  
This document contains proprietary information protected by copyright. No  
part of this document may be reproduced, copied, translated or incorporated  
in any other material in any form or by any means, whether manual, graphic,  
electronic, mechanical or otherwise, without the prior written consent of  
Printronix, Inc.  
All rights reserved.  
Trademarks  
Printronix is a registered trademark of Printronix, Inc.  
IGP is a registered trademark of Printronix, Inc.  
LinePrinter Plus is a trademark of Printronix, Inc.  
HP is a registered trademark of Hewlett–Packard Company.  
PCL is a trademark of Hewlett–Packard Company.  
Code V is a trademark of QMS, Inc.  
QMS is a registered trademark of Quality Micro Systems, Inc.  
IBM is a registered trademark of International Business Machines Corp.  
17500 Cartwright Road, P.O. Box 19559  
Irvine, California 92713  
Telephone (714) 863–1900 FAX (714) 660–8682  
Technical Support (714) 221–2686  
COPYRIGHT  
1997, PRINTRONIX, INC.  
 
About this Operator's Guide  
This guide covers basic operating  
procedures for the Printronix . T3204  
and T3304 label printers. Printronix  
wants you to feel comfortable and  
confident using the T3204 and T3304  
label printers, and this guide.  
The guide has been designed to meet  
the needs of all users, from beginners to  
those experienced with thermal printers.  
All text and illustrations refer to both  
T3204 and T3304 printers except when  
noted.  
Follow the directions in this guide  
along with those in your Setup  
Guide in order to avoid injury to you  
and damage to the printer  
.
Conventions  
Notes, Cautions, and Warnings  
Notes provide supplemental information  
note  
caution  
warning  
that could affect printer operation or use.  
Cautions describe conditions that could  
damage the printer  
.
Warnings describe conditions that could  
harm you as well as damage the  
equipment.  
Message Display  
These boxes show display messages as  
they appear on the printer.  
PAPER EMPTY  
 
Table of Contents  
BASIC OPERATING PROCEDURES  
Powering on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Using the Primary Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Printing Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
1
1
5
6
Loading Media  
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Unloading Media  
.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Installing the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Removing the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
INITIAL SETUP  
Selecting Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Selecting Gap Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Setting Print Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25  
Selecting Media Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
.
Selecting the Ribbon Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
TROUBLESHOOTING  
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Fault Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Table of Contents  
i
 
NOTES  
ii  
 
Powering On the Printer  
caution  
Before powering on the printer, make  
sure it is plugged into the appropriate  
power source.  
Refer to the “Select a Site” section in  
Chapter 2 of the Setup Guide for  
information on proper power sources.  
The power switch is located on the lower  
right–hand corner of the rear of the printer. It  
is marked f for power OFF and | for power  
ON.  
AC Power  
Switch  
For help with diagnosing printer problems,  
printer self–test routines are automatically  
run during the power–on cycle. Further  
diagnostic tests can be performed using the  
secondary operator panel functions. They  
are covered in detail in the Setup Guide.  
AC Power  
Connector  
Fuse  
Holder  
Using the Primary Operator Panel  
Use the primary operator panel to perform  
routine operations. The panel contains three  
operator-accessible keys and three indicator  
lights, used to control and indicate printer  
status.  
Message  
Display  
Primary  
Control  
Panel  
note  
The functions and meanings of some of the  
keys and indicators on the primary operator  
panel will change depending on the  
firmware installed. This manual describes  
printer operation with Printronix LP+,  
IGP/PGL or IGP/VGL emulation firmware  
installed. If your printer has Printronix  
IGP/FGL emulation firmware, please refer  
to the T3306 and T3308 Label Printers  
Operator’s Guide, p/n 136452–001.  
Message  
Display  
Contrast  
Adjust  
There is also a secondary operator panel,  
consisting of a message display and six  
keys. This panel is used to configure the  
printer and to run self–tests, via the  
configuration menus.  
Secondary  
Control  
Panel  
Operator’s Guide  
1
 
using the primary operator panel  
Selections from the main menu will need to  
be changed when changes in the print mode,  
media size, options and various other  
configuration items are required for the  
printer. Instructions begin on page 23 of this  
guide.  
note  
Refer to the “Configuring the Printer”  
chapter in the Setup Guide for complete  
instructions in how to access and use the  
secondary operator panel.  
The following pages describe the status  
indicator lights and keys comprising the  
primary operator panel, along with the  
related operating modes.  
Status Indicator Lights  
ON LINE/  
PAUSE  
The three status indicator lights (LEDs)  
provide information about current printer  
operation, as follows:  
RIBBON  
MEDIA  
POWER — Lit when the printer is  
powered on.  
ON LINE/PAUSE — Lit when the printer is  
on line or blinking when the printer is off  
line or in a standby/fault state.  
POWER  
RIBBON MEDIA Lit when the printer  
sensors fail to detect label media or the  
presence of a ribbon.  
Keys  
Three primary operator panel keys provide  
for the basic, day-to-day control of the  
printer, as described on the following pages.  
2
Operator’s Guide  
 
using the primary operator panel  
CANCEL  
Function Cancels all jobs, if pressed when  
the printer is off line and not in a  
fault state. Also clears faults and  
puts the printer in the off line  
mode.  
CANCEL  
Action  
With the printer off line, cancel the  
current run of labels by pressing  
once.  
Also, if a fault condition persists,  
press once to clear fault.  
Result  
The printer will then cancel all  
jobs and clear all imaged and  
buffered data.  
Or, in the case of fault clearing,  
the printer will go off line without  
canceling jobs.  
note  
Pressing the CANCEL key has no effect  
when the printer is on line and running.  
FEED  
FEED  
Function Prints any labels that have been  
imaged and also the current label  
in progress.  
Action  
With the printer off line, press  
once to print labels.  
Result  
The printer will print any labels  
that have been imaged and also  
the current label in progress.  
note  
If no label is being processed, a blank page  
will print.  
Operator’s Guide  
3
 
using the primary operator panel  
ON LINE/PAUSE  
ON LINE/  
PAUSE  
Function Temporarily stops the printing of  
labels and controls the on line/  
off line status of the printer.  
Action To pause the printer, press once.  
The on line/pause indicator will  
blink.  
To place the printer in the on line  
mode, press once. The on line/  
pause indicator will light.  
Result  
When the printer is paused, the  
print mechanism will stop when  
printing of the current label is  
completed. All data will be held in  
memory.  
When the printer is in the on line  
mode, the remaining labels in the  
batch will be printed.  
4
Operator’s Guide  
 
Printing Modes  
The printer is capable of printing in either of  
two modes:  
Direct Thermal only  
(T3204–20 and T3304–20)  
Direct Thermal and Thermal Transfer  
(T3204–21 and T3304–21)  
The two modes have in common the  
application of heat to produce the printed  
image.They differ in the way the heat is  
applied.  
In thermal transfer printing, the individual dot  
elements of the printhead apply heat to a  
ribbon. The ink on the ribbon is a specially  
formulated material that melts onto the print  
media, bonding with the media to produce an  
image.  
Direct thermal printing does not use a ribbon.  
Instead, the printer applies heat directly to  
the print media, which reacts to the heat by  
turning black.  
note  
All illustrations reflect the direct thermal and  
thermal transfer printer configuration  
(T3204–21 and T3304–21).  
This mode requires the use of a special  
direct thermal print media. It also requires  
that the ribbon be removed, if already  
installed.  
note  
Using direct thermal print media with a  
ribbon installed will produce unacceptable  
print quality  
.
The desired mode is selected through the  
printer menu system. The main menu is  
accessed via the secondary operator panel.  
note  
Refer to the “Configuring the Printer”  
chapter in the Setup Guide for complete  
instructions in how to access and use the  
secondary operator panel.  
Operator’s Guide  
5
 
Loading Media  
Media  
Supply  
Window  
The printer accepts a wide range of media. It  
can be loaded with roll–fed, fan–folded, or  
die–cut continuous media of either thermal  
transfer or direct thermal type. Media width  
can range from 0.75 inches (19.1 mm) to  
4.65 inches (118.1 mm). Media thickness  
can range from 0.0025 inches (0.0635 mm)  
to 0.01 inches (0.254 mm).  
Use the following procedures to load media  
of various kinds into the printer.  
1
Press ON LINE/PAUSE to place the  
Media  
Supply Door  
printer in the off line mode.  
Open the media supply door.  
2
3
Rotate the printhead latch  
counterclockwise to unlatch, and raise  
the printhead to an upright position.  
Lower the hinge plate down. Slide the  
media guide to the outer edge, and  
rotate it to the down position.  
Media  
Guide  
Printhead  
Latch  
Hinge  
Plate  
4
5
If you are loading fan–folded media,  
skip the next step and go on to step 6.  
To load roll–fed media, continue as  
follows:  
6
Operator’s Guide  
 
loading media  
note  
Printers have been built with two types of  
standard media hubs: metal and plastic.  
From the diagrams below, follow the media  
loading instructions which match your  
printer.  
note  
Do not use the media retainer if the media  
supply roll is wider than 4 inches.  
METAL HUB  
a. If you are using media  
with a 3” core, place the  
3” media core adapters  
on the media hub  
assembly.  
b. Place the media supply  
roll on the media hub  
assembly. Slide the media  
retainer against the  
supply roll and tighten the  
thumb screw.  
PLASTIC HUB  
a. Place the 3” media  
supply roll on the media  
hub assembly.  
b. Slide the media  
retainer against the  
supply roll and tighten the  
thumb screw.  
c. Skip the next step and continue with  
step 7.  
Operator’s Guide  
7
 
loading media  
6
To load fan–folded media, proceed as  
follows:  
a. Place the media supply either behind  
or beneath the printer, as shown.  
Media Hub  
Assembly  
Media  
Retainer  
Make sure the media feeds freely  
from the container.  
b. Route the media through the rear  
media loading slot.  
c. Continue with step 7.  
Hinge Media Edge  
Plate Sensor  
Adjust  
Media  
Guide  
7
Route the media over the guide plate,  
under the media sensor and over the  
platen roller (located beneath the  
printhead).  
Fanfold Media  
8
9
Rotate the media guide up, and slide it  
to the edge of the media.  
Continue feeding the media under the  
printhead until the media exits the  
printhead assembly.  
Slide the media forward, until it extends  
beyond the printer front slot. Ensure that  
all media guides are adjusted to the  
width of stock being used.  
8
Operator’s Guide  
 
loading media  
10 If the media you are loading is of the  
same width as the current media, skip  
the next step and go on to step 12.  
11 If you are loading media that is of a  
different width from the current media,  
you may need to adjust print quality as  
follows:  
note  
The printer is aligned at the factory with  
4–mil–thick label stock, whose width is  
the maximum width accepted by the  
printer.  
a. Raise the hinge plate, and lower the  
printhead by rotating the printhead  
latch clockwise to the latched  
position.  
Media  
Guide  
Printhead  
Latch  
Hinge  
Plate  
b. Press ON LINE/PAUSE to enable  
printing.  
c. Send a sample test print file from the  
host, or run the internal diagnostic  
test file.  
note  
It may be necessary to feed several  
labels before proper alignment of the  
media occurs.  
d. If the print quality is acceptable, go  
on to step 12.  
e. Otherwise, press ON LINE/PAUSE  
again to place the printer in the of  
f
line mode.  
note  
Although the head leveling knob can be  
adjusted during printing, it is  
recommended that this adjustment be  
done while the printer is paused.  
Operator’s Guide  
 
9
loading media  
f. Pull the head leveling knob outward,  
and rotate it one detent. Rotating the  
knob clockwise from position 1 will  
adjust the printer for media that is  
narrower than the maximum width  
accepted by the printer. When the  
head leveling knob is rotated  
clockwise from the detent position  
just before position 1 to position 1,  
the printhead will return to the  
maximum media width position.  
Head Leveling Knob  
note  
Each of the 18 positions on the head  
leveling knob will raise or lower the  
printhead 0.003 inches (0.076 mm),  
giving a maximum adjustment range of  
0.054 inches (1.37 mm).  
g. Return to step a and repeat until you  
obtain the desired print quality.  
12 If you do not intend to use the optional  
media rewind hub, skip the next step  
and go on to step 14.  
note  
Use the rewind hub to print quantities of  
labels in single batches, for later use. The  
hub automatically rolls up the label media  
for convenient handling. It is also used with  
the automatic label peel-off dispenser  
option to roll up the media backing after  
labels have been peeled off.  
10  
Operator’s Guide  
 
loading media  
13 To use the media rewind hub, complete  
the following procedure.  
a. Lower the lower right-hand front  
panel.  
b. Remove the arc plate from its stored  
position, and install on the front of  
the printer.  
Route the media around the arc  
plate and to the media rewinder.  
c. Place the clasp over the end of the  
media, and rotate the media  
rewinder a few turns.  
Rotate the media guide up, and slide  
it to the media edge.  
d. Lift and snap the lower right-hand  
front panel closed.  
Continue with step 14.  
14 Raise the hinge plate, and lower the  
printhead by rotating the printhead latch  
clockwise to the latched position.  
15 Close the media supply door.  
16 Press ON LINE/PAUSE to enable  
printing.  
note  
It may be necessary to feed several labels  
before proper alignment of the media  
occurs.  
Operator’s Guide  
11  
 
loading media  
17 The peel-and-present option allows for  
on-demand label dispensing. Although  
the peel-and-present mechanism is  
included with every printer, the label  
present sensor and internal rewind  
options are required to use this feature.  
To use the optional peel-and-present,  
follow the instructions outlined below.  
a. Turn off the printer, and open the  
side access cover.  
b. Rotate the printhead latch  
counterclockwise to raise the  
printhead.  
c. Lower the hinge plate and the lower  
front panel.  
d. Using a Philips screwdriver, remove  
the tear bar, invert it (flip it over), and  
reinstall it.  
e. Place the media supply roll on the  
media hub assembly. Slide the  
media retainer against the supply  
roll, and tighten the thumbscrew.  
f. Route the media over the guide  
plate, through the media sensor, and  
over the platen roller (located  
beneath the printhead).  
12  
Operator’s Guide  
 
loading media  
g. Route the media liner (backing)  
around the tear bar to the media  
rewinder.  
h. Place the clasp over the end of the  
media, and rotate the media  
rewinder a few turns.  
i. Rotate the media guide up, and slide  
it to the media’s edge.  
j. Lift and snap the lower right front  
panel closed.  
k. Raise the hinge plate, and latch the  
printhead by rotating the printhead  
latch clockwise to the latched  
position.  
l. Close the side cover.  
note  
It is possible to use the present  
sensor only (without inverting the  
tear bar) to provide on-demand  
label printing in the tear-off mode.  
To operate in this mode, media  
should be routed as shown in  
step f, and the Label Present  
menu selection should be  
enabled.  
Operator’s Guide  
13  
 
Unloading Media  
Media  
Supply  
Window  
Use the following procedure to unload media  
from the printer.  
1
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
Open the media supply door.  
2
3
4
Rotate the printhead latch  
Media  
Supply Door  
counterclockwise to unlatch, and raise  
the printhead to an upright position.  
Lower the hinge plate down. Slide the  
media guide to the outer edge, and  
rotate it to the down position.  
Cut the media either before or after the  
front slot, depending on whether or not  
the rewind hub is being used.  
note  
If the media rewind hub was being used,  
you may choose to continue winding the  
media onto the hub or to roll it back onto  
the supply roll (media hub).  
Media  
Guide  
Printhead  
Latch  
Hinge  
Plate  
5
If the installed media is fan–folded, skip  
the next step and go on to step 7.  
Otherwise, continue with step 6.  
14  
Operator’s Guide  
 
unloading media  
6
To remove roll–fed media, proceed as  
3–Inch Core  
Adaptors  
follows:  
Media Hub  
Assembly  
a. Roll the media onto the media hub or  
onto the rewind hub, as appropriate.  
b. If you have rolled the media onto the  
media hub, slide the roll of media of  
f
Thumbscrews  
Media  
the hub.  
Supply Roll  
c. If you have rolled the media onto the  
rewind hub, lower the lower  
right-hand front panel.  
Media Hub  
Assembly  
Media  
Retainer  
Unroll the media from the hub, and  
remove the clasp  
d. Lift and snap the lower right-hand  
front panel closed.  
Rewind Hub  
7
To remove fan–folded media, proceed  
as follows:  
a. If the rewind hub was not being  
used, simply pull the media through  
the loading slot and out of the  
printer.  
Go on to step 8.  
b. If the rewind hub was being used,  
finish rolling the media onto the hub.  
Operator’s Guide  
 
15  
unloading media  
Lower the lower right-hand front  
panel.  
c. Unroll the media from the hub, and  
remove the clasp.  
d. Lift and snap the lower right-hand  
front panel closed.  
Rewind  
Hub  
Right-Hand  
Front Panel  
Continue with step 8.  
8
9
Raise the hinge plate, and lower the  
printhead by rotating the printhead latch  
clockwise to the latched position.  
Close the media supply door.  
Hinge  
Plate  
Printhead  
Latch  
16  
Operator’s Guide  
 
Installing the Ribbon  
Media  
Supply  
Window  
As noted previously, when printing in thermal  
transfer mode, the printer requires a ribbon.  
Use the following procedure to install a new  
ribbon.  
note  
The thermal transfer mode is selected  
through the printer menu system. The main  
menu is accessed via the secondary  
operator panel. Refer to the “Configuring  
the Printer” chapter in the Setup Guide for  
complete instructions in how to access and  
use the secondary operator panel.  
Media  
Supply Door  
1
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
2
3
Open the media supply door.  
Rotate the printhead latch  
counterclockwise to unlatch, and raise  
the printhead.  
Lower the hinge plate.  
4
Place the new ribbon supply roll on the  
supply hub.  
Printhead  
Latch  
Hinge  
Plate  
Operator’s Guide  
 
17  
installing the ribbon  
Ribbon Supply Roll  
Supply Hub  
Take-Up Hub  
J-Hook  
Make sure the ribbon roll is pushed up  
against the hub flange.  
5
6
Route the ribbon to the take-up hub, as  
shown.  
While holding the ribbon take-up hub,  
rotate the J-hook clockwise to unlatch it.  
18  
Operator’s Guide  
 
installing the ribbon  
7
8
Raise the J-hook upward, and place the  
end of the ribbon over the take-up hub.  
Slide the J-hook back into place, as  
shown. While holding the ribbon take-up  
hub, rotate the J-hook counterclockwise  
to latch.  
Turn the take-up hub until all the ribbon  
slack is removed.  
9
Raise the hinge plate, and lock the  
printhead by rotating the printhead latch  
clockwise.  
Printhead  
Latch  
Hinge  
Plate  
10 Close the media supply door.  
11 Press ON LINE/PAUSE to enable  
printing.  
J-Hook  
Take-Up Hub  
Ribbon  
Operator’s Guide  
19  
 
Removing the Ribbon  
Generally, ribbons are used to completion  
and then replaced. Removal of the old ribbon  
is simply a matter of pulling it off the take–up  
hub and discarding it.  
However, there may be times when the use  
of direct thermal media is required and an  
installed ribbon has not been completely  
used up. (As noted previously, when printing  
in direct thermal mode, the printer does not  
use a ribbon.)  
In this case, use the following procedure to  
remove the ribbon.  
Media  
Supply  
Window  
note  
The direct thermal mode is selected  
through the printer menu system. The main  
menu is accessed via the secondary  
operator panel. Refer to the “Configuring  
the Printer” chapter in the Setup Guide for  
complete instructions in how to access and  
use the secondary operator panel.  
1
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
Media  
Supply Door  
2
Open the media supply door.  
20  
Operator’s Guide  
 
removing the ribbon  
Ribbon Supply Roll  
Supply Hub  
Take-Up Hub  
J-Hook  
CUT  
Printhead  
3
4
Cut the ribbon anywhere between the  
take-up hub and the printhead.  
Rotate the printhead latch  
counterclockwise to raise the printhead,  
and then lower the hinge plate.  
5
While holding the ribbon take-up hub,  
rotate the J-hook clockwise to unlatch it.  
Operator’s Guide  
 
21  
removing the ribbon  
6
Slide the used ribbon off the hub, and  
dispose of it.  
7
Turn the ribbon supply hub clockwise to  
draw the unused portion of the ribbon  
back onto the supply roll.  
note  
You may leave the unused portion of the  
ribbon in place until the next thermal  
transfer print job, at which time you may  
reinstall it by following the ribbon  
installation procedure.  
8
Raise the hinge plate, and lock the  
printhead by rotating the printhead latch  
clockwise.  
9
Close the media supply door.  
Printhead  
Latch  
Hinge  
Plate  
10 Press ON LINE/PAUSE to enable  
printing.  
22  
Operator’s Guide  
 
Selecting Print Mode  
PRINT MODE selects the printing mode of  
the printer. Selecting DIRECT THERMAL  
MODE activates direct thermal printing mode  
(ribbon must not be installed). Selecting  
THERMAL XFER activates thermal transfer  
printing mode (ribbon required).  
OFFLINE  
IGP/PGL  
1
2
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
PAPER CONTROL  
Page Width  
Press  
twice to enter the paper  
until the print mode  
control menu.  
PAPER CONTROL  
Print Mode  
3
4
5
Press  
menu is displayed.  
Print Mode  
Thermal Xfer *  
Press  
menu.  
to enter the print mode  
Print Mode  
Thermal Xfer *  
Print Mode  
Direct Thermal  
Press  
to select between  
thermal transfer and direct thermal print  
methods.  
Print Mode *  
Direct Thermal  
6
7
Press ENTER to select the option.  
ONLINE  
IGP/PGL  
Press ON LINE/PAUSE to place the  
printer in the on line mode.  
Operator’s Guide  
 
23  
Selecting Gap Sensor  
GAP SENSOR selects the type of media  
used for printing. The options for this  
selection are as follows:  
TRANSMISSIVE (see–through)  
REFLECTIVE (black stripe)  
NONE (default)  
1
Press ON LINE/PAUSE to place the  
OFFLINE  
IGP/PGL  
printer in the off line mode.  
USER CONFIG  
PAPER CONTROL  
2
3
4
5
Press  
Press  
Press  
to enter the configuration menus.  
to reach the printer control menu.  
to enter the printer control menu.  
to reach the gap sensor  
USER CONFIG  
PRINTER CONTROL  
PRINTER CONTROL  
Media Handling  
Press  
menu.  
PRINTER CONTROL  
Gap Sensor  
6
7
Press  
Press  
to enter the gap sensor menu.  
to view the desired setting.  
Gap Sensor  
None *  
Gap Sensor  
None *  
Gap Sensor  
Reflective  
Gap Sensor  
Transmissive  
Gap Sensor  
Reflective *  
8
9
Press ENTER to select the setting.  
Press ON LINE/PAUSE to place the  
ONLINE  
IGP/PGL  
printer in the on line mode.  
24  
Operator’s Guide  
 
Setting Print Intensity  
The PRINT INTENSITY adjustment is used  
to balance a new printhead, so that it prints  
at the same level of darkness as did the  
previous head. You can specify intensity  
values from –10 through +10. The factory  
default setting is 0.  
OFFLINE  
IGP/PGL  
1
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
USER CONFIG  
PAPER CONTROL  
2
Press  
to enter the configuration  
to reach the printer control  
to enter the printer control  
to reach the print  
menus.  
USER CONFIG  
PRINTER CONTROL  
3
4
5
6
7
Press  
menu.  
PRINTER CONTROL  
Media Handling  
Press  
menu.  
Press  
PRINTER CONTROL  
Print Intensity  
intensity menu.  
Press  
menu.  
to enter the print intensity  
Print Intensity  
0*  
Press  
value.  
to select the desired  
Print Intensity  
–10  
Print Intensity  
0*  
Print Intensity  
10  
Print Intensity  
–3  
8
9
Press ENTER to select the setting.  
ONLINE  
IGP/PGL  
Press ON LINE/PAUSE to place the  
printer in the on line mode.  
Operator’s Guide  
 
25  
Selecting Media Handling  
The options for this selection are as follows:  
SELF STRIP – selects the self strip option.  
When the label present sensor is  
installed and enabled, the printer can  
be configured for “one up” printing.  
CUTTER selects the cutter mechanism  
option.  
The cutter must be installed to use this  
option.  
TEAR OFF –selects the tear off option.  
CONTINUOUS – selects the continuous  
feed option.  
OFFLINE  
IGP/PGL  
1
2
Press ON LINE/PAUSE to place the  
printer in the off line mode.  
USER CONFIG  
PAPER CONTROL  
Press  
to enter the configuration  
to reach the printer control  
to enter the printer control  
menus.  
USER CONFIG  
PRINTER CONTROL  
3
4
Press  
menu.  
PRINTER CONTROL  
Media Handling  
Press  
menu.  
26  
Operator’s Guide  
 
selecting media handling  
Media Handling  
Continuous *  
5
6
Press  
menu.  
to enter the media handling  
to view the desired  
Media Handling  
Continuous  
Press  
option.  
Media Handling  
Tear Off  
Media Handling  
Cutter  
Media Handling  
Self Strip  
7
8
Press ENTER to select the desired  
Media Handling  
Self Strip *  
option.  
ONLINE  
IGP/PGL  
Press ON LINE/PAUSE to place the  
printer in the on line mode.  
Operator’s Guide  
 
27  
Selecting the Ribbon Saver  
RIBBON SAVER selects the ribbon saver  
option, if the ribbon saver is installed.  
1
2
Press ON LINE/PAUSE to place the  
OFFLINE  
IGP/PGL  
printer in the off line mode.  
Press  
to enter the configuration  
to reach the printer control  
to enter the printer control  
to reach the ribbon  
USER CONFIG  
PAPER CONTROL  
menus.  
3
4
5
6
7
Press  
menu.  
USER CONFIG  
PRINTER CONTROL  
PRINTER CONTROL  
Media Handling  
Press  
menu.  
PRINTER CONTROL  
Ribbon Saver  
Press  
saver menu.  
Ribbon Saver  
Disable *  
Press  
menu.  
to enter the ribbon saver  
to view the desired  
Ribbon Saver  
Disable *  
Press  
option.  
Ribbon Saver  
Enable  
Ribbon Saver  
Enable *  
8
9
Press ENTER to select the option.  
Press ON LINE/PAUSE to place the  
ONLINE  
IGP/PGL  
printer in the on line mode.  
28  
Operator’s Guide  
 
Cleaning the Printer  
Keeping the printer clean will help ensure  
efficient operation and good print quality.  
Media  
Supply  
Window  
warning  
Disconnect the AC power cord before  
cleaning the printer  
.
Cleaning the Outside of the Cabinet  
Clean the outside of the cabinet with a soft,  
lint–free cloth and mild detergent  
(dishwashing liquid works well). Do not use  
abrasive powders or chemical solvents.  
Clean the window with plain water or a mild  
window cleaner.  
Media  
Supply Door  
caution  
Always apply the cleaning solution to  
the cloth; never pour cleaning solution  
directly onto the printer  
.
Cleaning Inside the Cabinet  
Over time, it is normal for dust, particles of  
paper, and ink to accumulate inside the  
printer. Paper dust and ink build–up must be  
removed periodically to avoid degraded print  
quality. To clean the interior of the printer,  
perform the following steps.  
caution  
To avoid damage to the printer, be  
extremely careful when vacuuming and  
dusting around the printhead and  
surrounding areas.  
1
Power–off the printer and unplug the  
power cord.  
2
3
Unload the media supply (page 14).  
Remove the ribbon, if installed  
(
page 20).  
Operator’s Guide  
 
29  
cleaning the printer  
4
Using a soft–bristled, non–metallic  
brush, remove dust particles from the  
media path, ribbon guides and ribbon  
path.  
Cotton Swab  
5
6
Brush and vacuum accumulated dust or  
residue, especially in the printhead  
areas.  
Using a cloth dampened with  
anhydrous alcohol, clean the ribbon  
guides, rollers and mechanical  
assemblies.  
Printhead  
Element  
7
The printhead will require cleaning after  
extended normal operation. Regular  
cleaning will ensure the highest print  
quality. Clean the printhead using a  
clean cotton swab and anhydrous  
alcohol.  
Hinge  
Plate  
Printhead  
Printhead  
Latch  
8
9
When the cutter or tear bar become dirty  
with gummed media backing, clean the  
area using a clean, lint–free cloth and  
anhydrous alcohol.  
Wipe the cabinet interior with a clean,  
lint–free cloth damp (not wet) with water  
and mild detergent, or spray the  
surfaces lightly with window cleaning  
solution.  
10 Dry the interior with a dry, clean,  
lint–free cloth.  
11 Reload the media (page 6) and ribbon  
(
page 17).  
30  
Operator’s Guide  
 
Fault Messages  
If a printer fault occurs, a specific message  
appears in the message display. When this  
happens, correct the fault immediately.  
You can correct most faults by performing a  
simple procedure, such as clearing a media  
jam or reloading media or ribbon. For more  
serious faults, however, call an authorized  
Printronix service representative.  
PROM Fault  
PROM FAULT  
Power–up initialization test detected a  
PROM failure. Contact your authorized  
service representative.  
RAM Fault  
RAM FAULT  
Power up initialization test detected a RAM  
failure. Contact your authorized service  
representative.  
RTC RAM Fault  
RTC RAM FAULT  
The RTC non–volatile RAM failed the  
checksum test. Contact your authorized  
service representative.  
Printhead Control Fail  
PRINTHEAD  
Thermal printhead control circuit failed.  
Contact your authorized service  
representative.  
CONTROL FAIL  
A–D Converter Fail  
A–D CONVERTER  
FAIL  
Analog–to–digital converter failed. Contact  
your authorized service representative.  
Operator’s Guide  
31  
 
fault messages  
Paper Jam  
PAPER JAM  
Possible causes:  
Improper media.  
Actual label length greater than  
programmed label length.  
Paper Empty  
PAPER EMPTY  
MEDIA FAULT  
Printer is out of media stock.  
Media Fault  
The ribbon system detected a fault.  
Possible causes:  
Out of ribbon.  
Ribbon motion was stopped.  
Obstructions in the media movement.  
Paper motion stopped.  
Cutter Fault  
CUTTER FAULT  
The cutter operation failed.  
Possible causes:  
Cutter is jammed.  
Defective cutter hardware.  
Ribbon Saver Fault  
RIBBON SAVER FAULT  
Ribbon saver operation failed.  
Possible causes:  
Obstruction in ribbon area.  
Defective ribbon saver hardware.  
Printhead Test Fail  
PRINTHEAD  
TEST FAIL  
The printer has detected a failure in one or  
more printhead dots.  
32  
Operator’s Guide  
 
 
PRINTRONIX  
17500 CARTWRIGHT ROAD  
P.O. BOX 19559  
IRVINE, CA. 92623-9559  
PHONE: 714/863-1900  
FAX: 714/660-8682  
PRINTRONIX  
NEDERLAND BV  
P.O. BOX 163, NIEUWEWEG 283  
NL-6600 AD WIJCHEN  
THE NETHERLANDS  
PHONE: (31) 24-6490111  
FAX: (31) 24-6419768  
PRINTRONIX A.G.  
42 CHANGI SOUTH  
STREET 1  
CHANGI  
SOUTH INDUSTRIAL ESTATE  
SINGAPORE 486763  
PHONE: (65) 542-0110  
FAX: (65) 543-0220  
VISIT OUR WEBSITE AT:  
136578–001B  
 

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